Privacy Policy

1. Introduction

Abbey ("we", "our", or "us") provides an ERP platform for wholesale distribution. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using Abbey, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

• Account information: Name, email address, password (stored in encrypted form), and other details you provide when creating an account.
• Business data: Customer records, contacts, products, invoices, sales orders, and other data you enter into the platform in the course of your business operations.
• Usage data: Log data, IP address, browser type, device information, and how you interact with our services.
• Cookies and similar technologies: We use cookies and similar technologies to maintain your session, remember preferences, and improve our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Authenticate users and manage accounts
• Process and store your business data within the platform
• Improve our services and develop new features
• Send you service-related communications (e.g., password resets, security alerts)
• Comply with legal obligations and enforce our terms

4. Data Storage and Security

Your data is stored on secure infrastructure. We use industry-standard encryption for data in transit and at rest. Access to your data is restricted to authorized personnel and is governed by role-based access controls within the platform. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

5. Multi-Tenancy and Data Isolation

Abbey is a multi-tenant platform. Your organization's data is logically isolated from other tenants. We do not share your business data with other customers or use it for purposes unrelated to providing our services to you.

6. Third-Party Services

We use third-party service providers to host and operate our platform. These providers process data on our behalf and are bound by contractual obligations to protect your information. We may use services for authentication, database hosting, analytics, and other infrastructure. We do not sell your personal information to third parties.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our services. We may retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When you delete your account, we will delete or anonymize your personal data in accordance with our retention policies, subject to any legal retention requirements.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

privacy@abbeygate.ai